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Spiller Website Trading Terms

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products ("Products") listed on our website, www.spillerai.co.uk ("our site") to you.

Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please click on the button marked "I Accept" at the end of the registration form if you accept them. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.

  • 1. Information about us
    • 1.1 www.spillerai.co.uk is a site operated by Spiller Architectural Ironmongery Limited (“we”). We are registered in England and Wales under company number 05958767 and our registered office (and main trading address) is at 1 Oxford Road, Pen Mill Trading Estate, Yeovil, Somerset, BA21 5HR. Our VAT number is 891544693.
    • 1.2 We are a full company member of the Guild of Architectural Ironmongers (“GAI”). Further, we hold Guild Mark accreditation with the GAI, reflecting the high quality and skills of our people and processes. Guild Mark is jointly endorsed by RIBA and the GAI.
    • 1.3 Any personal data you provide is subject to our Privacy Policy which also includes information in respect of the Cookies we use on our website and the means by which you can adjust your settings if you do not consent to their use. Click here to view Privacy Policy
  • 2. Service availability Our site is only intended for use by people resident in the United Kingdom. We do not accept orders from outside the United Kingdom
     
  • 3. Your statusBy placing an order through our site, you warrant that:
    • (a) You are legally capable of entering into binding contracts;
    • (b) You are at least 18 years old;
    • (c) You are resident in the UK; and
    • (d) You are accessing our site from a country in the UK.
  • 4. How the contract is formed between you and us
    • 4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer from you to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been despatched (the "Despatch Confirmation"). The contract between us ("Contract") will only be formed when we send you the Despatch Confirmation.
    • 4.2 The Contract will relate only to those Products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation.
  • 5. LINKS
    • 5.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from third party sellers to whose websites we have provided a link on our site, will be of satisfactory quality and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
  • 6. Consumer rights
    • 6.1 If you are contracting as a consumer (that is, for personal use and not in the course of a business), you may cancel a Contract at any time within 14 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (see below). This right is not available to a trade or business buyer.
    • 6.2 To cancel a Contract, you must inform us in writing (which may be by e-mail, at your risk). You must also return the Product(s) to us immediately, in the same condition in which you received them and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    • 6.3 You will not have any right to cancel a Contract for the supply of any Products which are special orders, i.e. non-stocked products.
    • 6.4 Details of this statutory right, and an explanation of how to exercise it, are provided in the Despatch Confirmation. This provision does not affect your statutory rights.
  • 7. Availability and delivery Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within a reasonable time (not less than 30 days)] of the date of the Despatch Confirmation, unless there are exceptional circumstances.
     
  • 8. Risk and title
    • 8.1 The Products will be at your risk from the time of delivery.
    • 8.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
  • 9. Price and payment
    • 9.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
    • 9.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.
    • 9.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Despatch Confirmation.
    • 9.4 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our despatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when despatching the Product to you. If a Product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before despatching the Product, or reject your order and notify you of such rejection.
    • 9.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
    • 9.6 Payment for all Products must be by credit or debit card or PayPal. We will charge your credit or debit card or PayPal account, immediately after sending you an e-mail acknowledging that we have received your order.
  • 10. Our refunds policy
    • 10.1 When you return a Product to us:
      • (a) because you are entitled to and have cancelled the Contract between us within the seven-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, minus the cost of sending the Product to you. You will be responsible for the cost of returning the Product to us.
      • (b) for any other reason (for instance, because you have notified us in accordance with clause 19 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect (being a fault in materials or workmanship or material non compliance with our specification) will be refunded in full, including a refund of the delivery charges for sending the Product to you and the cost incurred by you in returning the Product to us.
    • 10.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
  • 11. Our liability
    • 11.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
    • 11.2 Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any direct losses which are a foreseeable consequence of us breaking the agreement (up to a limit of five times such purchase price). Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. This does not include or limit in any way our liability:
      • (a) for death or personal injury caused by our negligence;
      • (b) under section 2(3) of the Consumer Protection Act 1987;
      • (c) for fraud or fraudulent misrepresentation; or
      • (d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
    • 11.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us and even if such losses result from a deliberate breach of these terms by us that would entitle you to terminate the Contract between us, including but not limited to: (a) loss of income or revenue; (b) loss of business; (c) loss of profits or contracts; (d) economic loss; (e) charges for or costs of delay; (f) loss of anticipated savings; (g) loss of data, or (h)waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise , even if foreseeable; provided that this clause 11.3 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 11.1 or clause 11.2.
  • 12. Written communications Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
     
  • 13. Notices All notices given by you to us must be given to Spiller Architectural Ironmongery Limited at the address stated in clause 1.1 or by e-mail to websales@spillerai.co.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clauses 122 and 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
     
  • 14. Transfer of rights and obligations
    • 14.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.
    • 14.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    • 14.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  • 15. Events outside our control
    • 15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
    • 15.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; or the acts, decrees, legislation, regulations or restrictions of any government.
    • 15.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  • 16. Waiver
    • 16.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    • 16.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
    • 16.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
  • 17. Severability If a court decides that any of these terms and conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be deemed deleted from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
     
  • 18. Entire agreement
    • 18.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede any previous arrangement, understanding or agreement between us, relating to the subject matter of any Contract.
    • 18.2 We each acknowledge that, in entering into a Contract, (and the documents referred to in it), neither of us relies on any statement, representation, assurance or warranty ("Representation") of any person (whether a party to that Contract or not) other than as expressly set out in these terms and conditions.
    • 18.3 Each of us agrees that the only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract as provided in these terms and conditions.
    • 18.4 Nothing in this clause shall limit or exclude any liability for fraud.
  • 19. Our right to vary these terms and conditions
    • 19.1 We have the right to revise and amend these terms and conditions from time to time.
    • 19.2 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Despatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within three working days of our notification of the change).
  • 20. Law and jurisdiction Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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